PRIVACY POLICY
Last updated: 20.11.2025
This Privacy Policy applies to all personal information collected by CDARS Professional Services Pty Ltd (we, us or our) via the website located at www.cdars.com.au (Website). We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
1. What information do we collect?
The kind of Personal Information we collect depends on how you interact with our Website and services. The Personal Information we may collect and hold includes:
• name
• address
• phone number
• email address
• property or service-related information you provide through our forms
• technical information such as IP address, browser type, device information, pages viewed, and analytics data
We only collect information that is reasonably necessary for our business functions and service delivery.
2. Types of information
The Privacy Act defines various categories of information, including Personal Information and Sensitive Information.
Personal Information
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity, or cannot reasonably be used to identify you, it will generally not be considered Personal Information for the purposes of this policy.
Sensitive Information
Sensitive Information includes information about an individual's:
• racial or ethnic origin
• political opinions or membership of a political association
• religious or philosophical beliefs
• membership of a trade union or professional body
• criminal record
• health information
We will only use Sensitive Information:
a) for the primary purpose for which it was collected;
b) for a secondary purpose directly related to the primary purpose; or
c) with your consent, or where required or authorised by law.
3. How we collect your Personal Information
We may collect your information through:
• website forms or online booking tools
• email or phone communications
• payments or transactions processed through our Website
• third-party services that support our operations (e.g., analytics, booking, or payment platforms)
• cookies and similar technologies that track Website usage and performance
Where reasonable and practicable, we will collect Personal Information directly from you. If we receive Personal Information about you from a third party, we will take reasonable steps to notify you.
You may choose not to provide certain information, however this may limit our ability to provide services or respond to some requests.
4. Purpose of collection
We may collect, use, and disclose your Personal Information for purposes including:
• providing our services, assessments, and reports
• responding to enquiries or customer support requests
• processing payments and issuing invoices or receipts
• improving Website functionality and user experience
• sending service updates, business developments or direct marketing (you may opt out at any time via an unsubscribe link or by contacting us)
• conducting business analytics and service improvements
• meeting legal, regulatory, or compliance obligations
• enabling our service providers to operate and support the Website
We do not sell, rent, or trade your Personal Information.
5. Disclosure of Personal Information
We may disclose your Personal Information to:
• employees, contractors, or service providers who assist in delivering our services
• third-party platforms such as payment gateways, booking systems, or analytics services
• professional advisers including accountants, auditors, and legal advisers
• government or regulatory authorities when required by law
Where disclosure occurs, we take reasonable steps to ensure third parties comply with the Australian Privacy Principles.
Overseas disclosure
Some of our service providers may operate or store data in overseas locations including, but not limited to, the United States, Singapore, and the European Union. We take reasonable steps to ensure that such providers handle your information in compliance with Australian privacy law.
6. Security, access and correction
a) Security
We store your Personal Information in a manner that reasonably protects it from unauthorised access, misuse, loss, modification, or disclosure.
When we no longer require Personal Information for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. Most Personal Information stored in our client files and records will be retained for up to 7 years to satisfy legal and business record-keeping obligations.
b) Access and correction
Under the Australian Privacy Principles:
i) you may request access to Personal Information we hold about you (APP 12); and
ii) you may request correction of inaccurate, outdated, or incomplete Personal Information (APP 13).
To request access or correction, please contact us in writing using the details at the end of this policy. We may require verification of your identity before processing your request.
7. Complaint procedure
If you have a complaint regarding the handling of your Personal Information, please contact us using the details below. We may request further information to clarify your concerns.
If we determine that your complaint is well-founded, we will work with you to resolve the matter. If you remain dissatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The updated version will be published on our Website with the revised "Last updated" date.
9. How to contact us about privacy
If you have a query, wish to request access to your Personal Information, or lodge a complaint, please contact us at:
Email: cdars.sydney@gmail.com
Address: PO Box 27, Bondi, NSW, 2026